Darren Fields exemplifies the dedication and resilience that define the role of a water operator.

As the Water Superintendent for the City of Mulberry in Arkansas, Darren’s journey into this field was anything but planned. With a background in driving dump trucks, operating heavy equipment, and handling semi-trucks, his career took an unexpected turn after a hydroplaning accident left him jobless.

Struggling to find work with the blemish on his record, Darren reached out to the City of Mulberry, where an opportunity at the water treatment plant presented itself. “I don’t know anything about this, but I’m willing to learn,” he candidly told the City of Mulberry during his interview.

Darren received all his training through the Arkansas Rural Water Association (ARWA), earning his T1 certification within six months of starting at the plant, followed by his T2 before completing his first year. Over the years, he achieved his Treatment Grade 4, Distribution Grade 4, and Wastewater Grade 3 certifications.

Additionally, he holds a Permanent Inspection License and certifications as both a backflow tester and backflow repair specialist. For Darren, the water plant is more than just a workplace; it’s a responsibility and a source of pride.

“It’s like driving a car — after a while, you learn what it needs,” Darren said. “The same goes for a water plant; you learn its quirks and the little things that make it run more efficiently.” Darren’s dedication is evident in his daily routine, where he checks the plant 10 to 15 times a day, constantly observing and adjusting to ensure everything runs smoothly.

One of the most significant challenges Darren faces is public perception.

For example, adding a device called an updraft clarifier to handle sudden changes in water clarity was a big upgrade at the plant. But when problems like a rise in manganese cause the water to turn brown, people may not fully understand what’s happening.

To bridge this gap, Darren has taken it upon himself to educate the community. Since becoming superintendent in November 2023, he has made efforts to demystify the work of water treatment.

“I wish people knew how much goes into this job,” Darren said. “It seems like a top-secret position, but there’s a lot of chemistry and science involved. By showing students the process in schools, I’m hoping they’ll share it with their parents, too. I want the public to know more about the water operator position.”

Darren’s commitment to his work is unwavering, even in the face of natural disasters. He recalls the 2019 Arkansas flood, a 500-year event that left him stranded at the plant for 24 hours straight due to flooded roads, all while being away from his family. Despite the stress and challenges, Darren finds satisfaction in knowing he is responsible for the safety of thousands of lives.

As Mulberry’s water treatment facility gets ready to expand and double its capacity, Darren stays focused on the future, making sure the plant will deliver even better service to the community. His advice for anyone considering a career in water treatment is straightforward.

“You won’t get rich, but the satisfaction of providing clean drinking water makes it all worthwhile,” Darren said. “It’s a challenging job, but the rewards are worth it.”

Darren’s story is a testament to the vital role water operators play in our communities, often working behind the scenes to ensure the safety and quality of something we all depend on every day — our drinking water.

“This job isn’t for the faint of heart — you need patience and flexibility, but there’s enough variety to keep it exciting,” Darren said.