Ali Milligan’s connection to Mission Texarkana is both personal and transformative impacting not only her but also the individuals she serves.

As a Broadband Technical Assistance Provider (BTAP) with Communities Unlimited (CU), Ali works with some of the most vulnerable people in Texarkana, Texas: the homeless population. Her mission is simple but crucial — improving digital literacy to help people access essential resources and regain control of their lives.

Ali’s involvement with Mission Texarkana began long before her work with CU. “My mom, Terrie, works for Mission Texarkana, so it’s a place I’ve grown up in over the last six years,” she said.

During high school and college, Ali volunteered at the mission, gaining firsthand insight into the struggles clients faced, including barriers to basic needs and digital resources. When she began her internship with the American Connection Corps & AmeriCorps Programs, hosted by CU as part of its broadband initiative to support rural communities, she knew Mission Texarkana was the ideal place to apply her skills. After completing her internship, she parlayed the experience into a full-time role with CU as a BTAP.

CU’s role as a host site for the American Connection Corps & AmeriCorps Programs allows fellows like Ali to work in underserved communities, focusing on expanding broadband access and digital literacy. Through this partnership, Ali has developed a curriculum for a new homeless shelter in Texarkana, teaching basic computer skills and resume-building — both critical for accessing job opportunities, housing, and services.

Many of her students have never used a computer, so Ali starts with the basics: how to use a mouse, type, and navigate online.

“Some didn’t know how to uppercase and lowercase letters,” she noted.

For Ali, this work goes beyond teaching digital literacy. It’s about giving people the autonomy to access resources independently. Whether applying for a job, creating a resume, or signing up for benefits, these skills open doors for her students.

One of Ali’s impactful projects has been helping students create email accounts, essential for job and housing applications. She patiently guides them through learning to type, use the internet, and navigate computers — skills vital in today’s digital world.

Beyond digital literacy, Ali is also involved in Mission Texarkana’s Humble Troll Coffee initiative, a workforce development program offering job training for the homeless. Participants learn to bag coffee, sell it at farmers markets, and interact with customers, gaining confidence and marketable skills that can lead to employment.

Mission Texarkana serves over 200 people daily, providing meals, hygiene products, clothing, and assistance with essential documents. Ali’s mother, Terrie, works as the cook, ensuring everyone receives a hot meal.

Ali’s work with Mission Texarkana, supported by CU and the American Connection Corps & AmeriCorps, underscores the importance of community and giving people the tools they need to rebuild their lives. Through her efforts, she is helping Texarkana’s homeless population gain the skills, confidence, and independence to create a better digital future.